Delivery & Returns

UK Delivery Zones

Zone 1

England, Wales and parts of Scotland, excluding Highlands and Islands the zone is made up of all postcodes not mentioned in zones 2 and 3.

 

Zone 2

The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.

 

Zone 3

Isle of Man and Isles of Scilly – Postcodes BT, IM, TR21-25.

 

Northern Ireland

All areas within Northern Ireland.

 

Zone 1 Delivery Charges

Up to 0.2kg £0.50 Royal Mail 2nd Class (Economy)
Up to 0.2kg £0.60 Royal Mail 1st Class (Standard)
0.2kg to 1.75kg £3.20 Royal Mail 2nd Class Small (Economy)
0.2kg to 1kg £3.50 Royal Mail 1st Class Small (Standard)
1kg to 1.75kg £6.00 Royal Mail 1st Class Small (Standard)
1.75kg to 2kg £5.25 Royal Mail 2nd Class Medium (Economy)
1.75kg to 2kg £9.25 Royal Mail 1st Class Medium (Standard)
2kg to 5kg £7.50 MyHermes (Economy)
Up to 25kg £9.00 Parcelforce 48 (Standard)
Up to 25kg £11.00 Parcelforce 24 (Express)

 

 

 

 

 

 

 

 

 

 

 

Zone 2 Delivery Charges

Up to 0.2kg £0.50 Royal Mail 2nd Class (Economy)
Up to 0.2kg £0.60 Royal Mail 1st Class (Standard)
0.2kg to 1.75kg £3.20 Royal Mail 2nd Class Small (Economy)
0.2kg to 1kg £3.50 Royal Mail 1st Class Small (Standard)
1kg to 1.75kg £6.00 Royal Mail 1st Class Small (Standard)
1.75kg to 2kg £5.25 Royal Mail 2nd Class Medium (Economy)
1.75kg to 2kg £9.25 Royal Mail 1st Class Medium (Standard)
2kg to 5kg £7.50 MyHermes (Economy)
Up to 25kg £13.00 Parcelforce 48 (Standard)
Up to 25kg £17.00 Parcelforce 24 (Express)

 

 

 

 

 

 

 

 

 

 

Zone 3 Delivery Charges

Up to 0.2kg £0.50 Royal Mail 2nd Class (Economy)
Up to 0.2kg £0.60 Royal Mail 1st Class (Standard)
0.2kg to 1.75kg £3.20 Royal Mail 2nd Class Small (Economy)
0.2kg to 1kg £3.50 Royal Mail 1st Class Small (Standard)
1kg to 1.75kg £6.00 Royal Mail 1st Class Small (Standard)
1.75kg to 2kg £5.25 Royal Mail 2nd Class Medium (Economy)
1.75kg to 2kg £9.25 Royal Mail 1st Class Medium (Standard)
2kg to 5kg £9.50 MyHermes (Economy)
Up to 25kg £19.00 Parcelforce 48 (Standard)
Up to 25kg £22.00 Parcelforce 24 (Express)

 

 

 

 

 

 

 

 

 

 

Northern Ireland Delivery Charges

Up to 0.2kg £0.50 Royal Mail 2nd Class (Economy)
Up to 0.2kg £0.60 Royal Mail 1st Class (Standard)
0.2kg to 1.75kg £3.20 Royal Mail 2nd Class Small (Economy)
0.2kg to 1kg £3.50 Royal Mail 1st Class Small (Standard)
1kg to 1.75kg £6.00 Royal Mail 1st Class Small (Standard)
1.75kg to 2kg £5.25 Royal Mail 2nd Class Medium (Economy)
1.75kg to 2kg £9.25 Royal Mail 1st Class Medium (Standard)
2kg to 5kg £7.50 MyHermes (Economy)
Up to 25kg £19.00 Parcelforce 48 (Standard)
Up to 25kg £22.00 Parcelforce 24 (Express)

 

 

 

 

 

 

 

 

 

 

Most goods will be dispatched within 1-3 working days from the date payment is received. Payments sent by cheque will be despatched from the date the cheque has been cleared. Don't worry, we'll let you know as soon as this happens.

 

Cancellation Policy

Your order begins processing immediately after payment has been made. An order can be cancelled by contacting us, but please be aware we often dispatch standard orders quickly and once an order has been dispatch it cannot be cancelled. For bespoke orders and cut length fabric orders, ensure you contact us immediately to cancel as a cancellation cannot be made if work has already started.

If you have changed your mind and it is too late to cancel you will need to refer to our returns policy.

 

14 Day Return Policy

• If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
• Returned items should be unused and must be returned in original packaging with any enclosed documentation (this does not include promotional material). We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
• Bespoke orders are not covered by the Distance Selling Regulations, please read the “Exemptions to our returns policy” below for more information.

Please note:

1. Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.

 

Exceptions to our returns policy

No refunds or exchanges can be made for fabric orders cut to length. These are regarded as bespoke orders and are exempt from the Distance Selling Regulations.
It is highly recommended that samples are requested prior to ordering cut lengths of fabric. Please be aware that different monitors display colours differently and also depends on whether or not the display has been calibrated correctly. If a colour match is essential please order a sample, DO NOT rely on the photograph entirely.

 

If you have any questions about our delivery and returns policy, please contact us.